FAQ- Certificate Management

No, details cannot be changed. You need to revoke the current certificate and apply for a new one by following the same process as the one you used for the earlier certificate.

A Digital Certificate can be revoked under circumstances such as the following

• Users suspect compromise of certificate private key.
• Change of personal data.
• Change of relationship with the organization

Revocation of Certificates can be done either online www.e-Mudhra.com portal or by contacting the nearest RA. The revocation request will be processed within two working days from the receipt date.

No, revocation is restricted to:

• The Subscriber in whose name the certificate has been issued.
• A duly authorized representative of the subscriber
• Authorized personnel of e-Mudhra CA or RA when the subscriber has breached the agreement, regulation, or law that may be in force

Users can check the status of revocation request either from the user specific online account or from the Certificate Revocation List published in the www.e-Mudhra.com website.

Digital certificate renewal follows the same process as a new application. Refer to the FAQ section 'Applying for a Certificate' to know more.

• Protect your computer from unauthorized access by keeping it physically secure
• Use access control products or operating system protection features (such as a system password)
• Take measures to protect your computer from viruses, because a virus may be able to attack a private key
• Always protect your private key with a good password

Your Digital Certificate cannot be used without your private key. To maintain security, your private key should be protected by a password and never sent across any network. However, you do want your Digital Certificate (which contains your public key) to be available to other users so that they can verify your right to use the Digital Certificate, decrypt messages that you have encrypted with your private key, and verify your digital signatures.

Yes. Netscape Communicator is set up to allow multiple people to use Netscape on the same computer through the use of profiles. Each person uses a unique profile to keep their settings, preferences, bookmarks, mail messages and certificates separate from other users of Netscape on the same computer.

No. If you have forgotten your private key password, you will have to apply for a new digital certificate.

Please contact your nearest RA Administrator immediately to get your certificate suspended to avoid unauthorized access to it.

If you have a soft token and if the hard drive is formatted or has crashed, the digital certificate will be deleted. As a precautionary measure, it is advisable to store a back-up copy of the digital certificate in a secure place. This enables you to re-install the digital signature after formatting of the system.

Once your Digital Certificate and key files have been deleted, damaged or overwritten, there is no way to reactivate your digital certificate. You need to revoke your digital certificate and then enroll for a new one.