Terms of Service

Welcome to e-Mudhra.com, an online portal for Digital Signature Certificates and for related information, an initiative of eMudhra Consumer services Limited.

User Agreement

You (the user) can access e-Mudhra.com (the "Site"), subject to the terms and conditions of use, as changed / updated from time to time entirely at the discretion of e-Mudhra CA as set out below. The term of this Agreement shall continue and would be in force till the time you access this site & its services and you agree that you are bound by the terms as mentioned herein. Nothing in these Terms of Service should be construed to confer any rights on you or any third party beneficiaries.

Eligibility and registration

You must be 18 years or older to use the e-Mudhra.com service. By registering for the e-Mudhra.com service, you represent and warrant that you are 18 years or older and that you have the capacity to understand, agree to and comply with these Terms of Service.
Since Indian laws do not permit to us to contract with a minor person (minor is a person who has not completed 18 years of age), we do not market our website to minor person under the age of 18.

Changes to Terms and Conditions

We reserve the right to add to or change/modify the terms of this Agreement including but not limited to suspend/cancel, or discontinue any or all service at any time without notice, make modifications and alterations in any or all of the content, products and services contained on the site without prior notice. Such changes will be posted to http://www.e-mudhra.com for your convenience to understand your responsibility as a user. You are responsible for regularly reviewing these Terms of Service so that you will be apprised of any changes. You will be deemed to have accepted such change/s if you continue to access the Site subsequent to such changes.

Information Collected

e-Mudhra.com will only collect, store, use, and share your personal information (including email address) as it is defined by our Privacy Policy and as regulated by Indian laws. When applying for Digital Signature Certificate online, in addition to entering your own personal information, you may be asked to enter personal information of your dependants. Information collected on the e-Mudhra.com website is stored & used to prepare and electronically apply for Digital Signature Certificate, as well as notify you when new/enhanced products and services become available. We do not disclose user's information (including email address) to third parties except when the user requests to utilise services from other service providers. In case, we will disclose information to the appropriate government officials if the law so compels us only information you have given us (including email address) is stored by us. We do not supplement your information with information from other companies. The exception to this would be when your employer/Existing Service Provider has bought the services/products for bulk use for its employees/ Customers and to facilitate that we may upload information provided by your employer/ Existing Service Provider.
When you use services and other tools on our websites that may or may not require registration, e-Mudhra.com may collect non-identifiable data from such tools, to help us customize offers and tools to your particular interests. e-Mudhra.com will not record or track any data you enter into standalone tools in any way that identifies you personally, unless we specifically inform you that we are doing so at the time you provide such data.
In case of changes in CCA Rules and Regulations & procedures we would try our best to incorporate the same on the site at the earliest however we do not take responsibility to always update our website or the service/s offered instantly, at times it may take time or we may not consider to update the same for a reason, the decision of e-Mudhra would be final. In the event of leakage of any information from the site for any reason beyond our control & for whatsoever reason e-Mudhra.com shall not be responsible under any circumstances and no action shall lie against e-Mudhra.com. A maximum relief granted in such an event would be subject to the payment you have made for that service or product, which we may refund to you & that e-Mudhra or eMudhra Consumer services Limited would be deemed to have discharged its limited liability towards you.
If you do not want to receive promotional e-mail from us in the future, please let us know by sending an email to us at the above address or calling us at the above telephone number or writing to us at the above address and telling us that you do not want to receive e-mail from our company.
If you prefer not to be notified of any release or to receive any product information from e-Mudhra.com, please contact us via email, phone, or mail to make your request to be removed from our email list. Please refer to our Privacy Policy.


This Site reserves the right to charge subscription and/or membership fees in respect of any part, aspect of this Site & Service/s and/or product/s upon reasonable prior notice. Such notice will be appearing on the site by displaying the new/revised charges for the service/s and/or product/s as offered from time to time with or without modifications & on such display it will be presumed to be read by all users whether registered or not & no further notice would be required. The same will apply for any service/s or products, which are currently being offered without any charges, whenever made chargeable.

Refund policy

e-Mudhra.com does not refund any fees paid towards the issuance of a Digital Certificate after the issuance of the Certificate.
e-Mudhra.com may refuse to issue a Certificate to any person, at its sole discretion, without incurring any liability or responsibility for any loss or expenses arising out of such refusal. Upon a refusal to issue a Certificate, e-Mudhra.com will refund to the Certificate Applicant any paid Certificate fees, unless the Certificate Applicant submitted fraudulent or falsified information to the RA or failed to submit documentary evidence in support of the Certificate Application within 15 days of the application. In such a case the fee will not be refunded. Any claim for refund will not be entertained in case of any wrong data entry done by the subscriber which causes no or wrong data entry in certificate.
Request for refund of payment made to e-Mudhra must be made within 5 business days of date of payment. Your request for a refund terminates your rights to use the e-Mudhra.com services and any related warranties. Refund of the fees you paid to e-Mudhra.com is the maximum relief granted in any event, including but not limited to computation error, printing error, filing error, filing delay, data leakage, security breach, data loss, or non availability of service

Certificate Download & Certificate Delivery

A notification is sent to subscriber that the certificate is ready to be downloaded. Along with this notification, an authentication code to download certificate is sent to subscriber. Certificates are made available to subscribers by allowing them to download them from e-Mudhra website for a period of 15 days and no charge will be levied in case of download failures / errors during this period. Downloading the certificate constitutes by the subscriber's acceptance of the certificate. As the issuance of certificate is online process, the download of certificate by the subscriber will be construed as delivery of certificate. In case there is a failure during the download process and the certificates are not sent by the CA server, the subscriber will be allowed to download again. In case the subscriber claims that he has not been able to download the certificate though the server has sent it, the subscriber will have to send in a new certificate application request and the old certificate will be revoked. The charges will be at the discretion of e-Mudhra.

While downloading your certificate please take care of the following points

  • While requesting for certificate make assure that your browser should be either IE 6.0/Netscape 4 or above.
  • Please remember your Application Identification Number to make correspondence with e-Mudhra.
  • Subscriber should claim their certificate within 15 days of their enrollment otherwise they may lose it.
  • Please check that your mailbox is having sufficient space so that the mail sent from e-Mudhra will not be bounced because if it bounces than you will lose your certificate forever.
  • e-Mudhra recommends that all subscribers should use hardware cryptographic modules rated at a minimum of FIPS 140-1 level 1 or equivalent.
  • Subscriber shall take reasonable measures for the physical protection of their smart card / e-Token to prevent its misuse.
  • For secure mail communication like digitally signing and encryption, the e-mail ID against which the certificate is requested should be POP based mail IDs for configuring with mail clients like Outlook Express, Microsoft Outlook etc.

Appropriate Individual Registration, access & conduct of user and content for personal use only

The e-Mudhra.com service is made available for your personal, non-commercial use only. You may not use the e-Mudhra.com service for any illegal or unauthorized purpose, including misusing permanent account number (PAN) of another person. International users agree to comply with all Indian laws & regulations, including laws regulating the export of data from the United States or your country of residence. You are solely responsible for your conduct and any data, text, information, graphics, that you submit or post on to e-Mudhra.com service.
Other examples of illegal or unauthorized uses include, but are not limited to:

  • Modifying, adapting, translating, or reverse engineering any portion of the e-Mudhra.com service.
  • Removing any copyright, trademark or other proprietary rights notices contained in or on e-Mudhra.com service.
  • Using any robot, spider, site search/retrieval application, or other device to retrieve or index any portion or the e-Mudhra.com service.
  • Creating user accounts by automated means or under false or fraudulent pretenses.
  • Creating or transmitting unwanted electronic communications such as "spam," or chain letters to or otherwise interfering with other user's enjoyment of the service by blocking.
  • Submitting data of any third party without such third party's prior written consent.
  • Submitting Materials that falsely express or imply that such Materials are sponsored or endorsed by e-Mudhra.com.
  • Submitting Materials that infringe, misappropriate or violate the intellectual property, publicity, privacy or other proprietary rights of any party.
  • Transmitting any viruses, worms, defects, Trojan horses or other items of a destructive nature.
  • Submitting false or misleading information.

While e-Mudhra.com prohibits such conduct on its site, you understand and agree that you nonetheless may be exposed to such misuse or blocking by other users and that you use the e-Mudhra.com service at your own risk. For certain services such as Email, contents, Online apply and others, registration by the visitor is required. By registering, you agree to the following terms in addition to any other specific terms, which shall be posted at an appropriate location of the Site. Each registration is for a single individual user. To access these services, you will be asked to enter your individual Username, Password. Therefore, we do not permit any of the following:-

  • Any other person sharing your Username and Password.
  • Any part of the Site being cached in proxy servers and accessed by person/s who have not registered with e-Mudhra.com as users of the Site & Service/s

If we reasonably believe that a Username and Password are being used / misused in any manner as clarified above we reserve the right to cancel access rights immediately without notice, and block access to all users from that IP address.

Copyright and Trademarks

Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, audio, video or graphical images), trademarks and logos appearing on this site are the property of eMudhra Consumer Services Limited, its parent, affiliates and associates and are protected under applicable Indian laws. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.

Limited Permission to Copy

You are permitted to print or download extracts from these pages for your personal non-commercial use only. Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use. You may not (whether directly or through the use of any software program) create a database in electronic or structured manual form by regularly or systematically downloading and storing all or any part of the pages from this site. No part of this Site may be reproduced or transmitted to or stored in any other website, nor may any of its pages or part thereof be disseminated in any electronic or non-electronic form, nor included in any public or private electronic retrieval system or service without prior written permission.

Exchange of Information qua CHAT & other Community Services

All information, data, text, software, graphics, video, messages or other materials, whether publicly or privately transmitted / posted, is the sole responsibility of the person who posts such information, data, text, etc. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the service.
You as a responsible adult (18 years or above) shall be solely responsible for all content that you upload post or otherwise transmit. e-Mudhra.com endeavors to provide a web platform for various community interactions for persons to interact and exchange views with each other. The content posted on such services is by general public therefore the accuracy, integrity or quality of such content cannot be guaranteed. You understand that by using such services, you may be exposed to objectionable matter. Under no circumstances will e-Mudhra.com be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted or uploaded. By using the facility of chat and other community services you agree not to upload, post, or otherwise transmit any matter or views, which are, defamatory, abusive, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. You may also not indulge in cyber stalking, become or create a nuisance for any person / user.
You may not send, submit, post, or otherwise transmit, material or messages that contain software virus, or any other files that are designed to interrupt, destroy, and negatively affect in any manner whatsoever, any electronic equipment in connection with the use of this site, or other user's ability to engage in real time exchanges.
Any transactions relating to sale/purchase of goods or services not directly offered by e-Mudhra.com are to be settled between the interested parties and all warranties expressed or implied of any kind, regarding any matter pertaining thereto, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed by this site. This site does not have any involvement in the actual transactions between the buyers and sellers in any way.

Proprietary Rights of e-Mudhra.com

e-Mudhra.com reserves its right to terminate your account without any prior notice for any violation of the Terms of Use.
By submitting or furnishing any personal information, data or details on or through the e-Mudhra.com service/s, you automatically grant to us non-exclusive permission & irrevocable right to hold & store your, personal information, data or details and related information. Our use of your personal information is governed by our Privacy Policy and we will never rent, sell or share your personal information with any third party for marketing purposes without your express permission.
It is our policy to respond to notices of alleged infringement that comply with the Copyright Act. By submitting or furnishing any content and or suggestions other than your personal information on or through the e-Mudhra.com service/s, you automatically grant to us a worldwide, non-exclusive permission & irrevocable right & such content & suggestions becomes the property of e-Mudhra.com and you agree to grant/assign the royalty free, perpetual right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

Email Services

On selection of email Alert service you agree and grant non-exclusive permission & irrevocable right to send emails & alerts by way of messages or other formats as time to time decided by us on commercial expediency prudence and that your prior permission to continue or change such method is deemed to have been agreed & granted by the user.

Disclaimer of Warranties and Liability

All the contents of this Site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. Any specific advice or replies to queries in any part of the Site is/are the personal opinion of such experts/consultants/persons and are not subscribed to by this Site. The information from or through this site is provided on "AS IS" basis, and all warranties, expressed or implied of any kind, regarding any matter pertaining to any goods, service or channel, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.
eMudhra Consumer Services Limited, its directors, employees, agents, representatives and the authors and its parent, affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any act or omissions as a result of using the Site or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.
Certain links on the Site lead to resources located on servers maintained by third parties over whom e-Mudhra.com has no control or connection, business or otherwise as these sites are external to e-Mudhra.com. You agree and understand that by visiting such sites you are beyond the e-Mudhra.com website. e-Mudhra.com therefore neither endorses nor offers any judgement or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.

Please refer to our Disclaimer


Your use of this Website is subject to our Privacy Policy.

Material Submitted by Users

Certain elements of the Site will contain material submitted by users (community center). e-Mudhra.com accepts no responsibility for the content, accuracy, and conformity to applicable laws of such material.

Advertising Material

Part of the Site contains advertising/other material submitted to e-Mudhra.com by third parties. Responsibility for ensuring that material submitted for inclusion on the Site complies with applicable International and National law is exclusively on the advertisers and e-Mudhra.com will not be responsible for any claim, error, omission or inaccuracy in advertising material. e-Mudhra.com disclaims all warranties relating to the advertising/other material published on the Site and shall not be responsible to any parties for any liability that may arise out of the use of such advertising / other material or in any manner relate to such advertising / other material. e-Mudhra.com reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Site will be subject to e-mudhra's terms and conditions.

Data Protection

e-Mudhra.com may send information and offers of products and services to you from time to time and store the information provided by the user. For further details relating to our policy relating to such offer and storage of data please refer to our privacy policy.

Force Majeure

e-Mudhra.com shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause. Force Majeure event shall be one when there is any cessation, interruption or delay in the performance of e-Mudhra.com's obligations due to causes beyond its reasonable control, including but not limited to: technical, earthquake, flood, or other natural disaster, act of God, labor controversy, civil disturbance, war (whether or not officially declared) or the inability to obtain sufficient supply of service, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree. Without limiting the foregoing, under no circumstances shall e-Mudhra.com be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, act of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning of your information and or data received and or stored or any of our service/s.

Indian Law

The Agreement shall be governed by the Laws of India. The Courts of law at Bangalore shall have exclusive jurisdiction over any disputes arising under this agreement.

Entire Agreement

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
There are risks associated with utilizing internet and short messaging system (chat) based information and research dissemination services. Users/subscribers are advised to understand that the services can fail due to failure of hardware, software, and Internet connection. While we ensure that the email/messages are delivered in time to the user/subscribers, the delivery of these email/messages to the customer's email inbox or message center is the responsibility of the email/messenger's service provider Network. Email/messages may be delayed and/or not delivered to the user/subscriber's inbox or chat box on certain days, owing to technical reasons that can only be addressed by the service provider, and eMudhra Consumer Services Limited who owns e-Mudhra.com and group companies associated with it and/or its employees cannot be held responsible for the same.
e-Mudhra.com hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction. We consider ourselves and intend to be subject to the jurisdiction only of the courts of the Bangalore in India. If you don't agree with any of our disclaimers above please do not read the material on any of our pages. This site is specifically for users in the territory of India. Although the access to users outside India is not denied, e-Mudhra.com shall have no legal liabilities whatsoever in any laws of any jurisdiction other than India. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.